Maintenance
Omega have tailor-made packages to achieve service levels which are demanding and comprehensive. Our dedicated technicians will be at your disposal for an almost immediate response, with the aim of finding a solution, not just achieving the on-call service level agreement (SLA). We listen to your requirements and make the service work to your advantage, not our convenience.
Our Service quality starts from the first call you make to us through to resolution of your issue. We realise that you need quality information of progress using our extensive software based reporting.
Every call and action is logged and reported back to you so that you always have the latest information on progress.
Omega will provide you with the highest level of ‘Quality Assurance’, and our maintenance team will monitor the service that we are providing to ensure that we are constantly meeting our customer’s expectations.
Omega would be happy to be your maintenance service provider of choice.
